Terms of service
Intellectual Property Rights Statement
Prestige Computers – Victoria, Australia
All content, designs, custom builds, branding, logos, product imagery, and related media produced or displayed by Prestige Computers are protected under Australian Intellectual Property Law, including the Copyright Act 1968 (Cth) and the Designs Act 2003 (Cth).
Unless otherwise stated:
- (including PC case designs, mods, branding, and promotional materials) remain the exclusive intellectual property of Prestige Computers.
- remain the property of the customer upon full payment, but the design and build process, schematics, and aesthetic concepts remain the intellectual property of Prestige Computers and may not be reproduced, copied, or distributed without written consent.
- (including social media content and marketing materials) is not permitted without our express written permission.
- collaborative projects involving third parties (e.g. artists, modders, creators) will have shared IP arrangements as agreed upon in writing before project commencement.
- We take pride in original craftsmanship and creative design — and we are committed to protecting the work of our team and our partners.
If you have questions about usage, collaboration, or licensing, please contact us directly at marketing@prestigepc.com.au
Limit of Responsibility
Prestige Computers – Victoria, Australia
To the extent permitted by law, Prestige Computers shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from:
- The use or misuse of products or services supplied;
- Hardware or software failures caused by third-party components;
- Loss of data, productivity, or business interruption;
- User-applied modifications, overclocking, or non-standard configurations;
- Issues resulting from environmental conditions (e.g. dust, moisture, power surges, improper ventilation).
Our responsibilities are limited to those outlined by Australian Consumer Law (ACL). Where applicable, you are entitled to a replacement, repair, or refund if a product fails to meet acceptable quality standards.
We do not warrant:
- Compatibility with third-party hardware or software not supplied by Prestige Computers;
- Performance beyond intended usage parameters (e.g. overclocking beyond factory-safe levels);
- Customer-installed alterations or physical damage caused post-sale.
All services and systems are provided “as is” unless otherwise stated in a signed service agreement or warranty document. Prestige Computers reserves the right to determine warranty applicability and repair/replacement options in line with the ACL.
If you experience a fault, please contact us immediately so we can assess the issue under warranty or service terms.
service@prestigepc.com.au
Customer Data Policy
Prestige Computers – Victoria, Australia
At Prestige Computers, we respect the privacy and importance of our customers’ data. However, it is the customer’s responsibility to ensure that all personal, business, or sensitive data added to the system after purchase is properly backed up and secured — ideally stored separately from the computer itself.
This is essential to protect against potential data loss due to drive failure, corruption, or other events beyond our control, and must be done prior to any service, repair, upgrade, or diagnostic work.
Limit of Responsibility
While our technicians handle every system with care and professionalism, Prestige Computers accepts no responsibility or liability for any loss, corruption, or inaccessibility of data that may occur during:
- Hardware or component replacement
- Software reinstallation or system formatting
- Malware removal or recovery
- Upgrades, overhauls, or diagnostic procedures
- Any other service conducted on a customer-provided device
Issues caused by normal computer usage, including:
- Normal Wear-and-tear on components over time
- User-installed software or third-party drivers
- Operating system corruption from improper shutdowns, viruses, or incompatible updates
- Environmental factors such as power surges, overheating, or physical damage
Customer Acknowledgement
Before any service is performed, customers will be asked to complete a service form acknowledging the following:
- Data protection is the customer's responsibility. Prestige Computers is not liable for any data loss, corruption, or inaccessibility unless caused by proven negligence.
- Data backup, access, or recovery will not be performed unless explicitly requested and agreed upon in advance.
- Data services, if requested, are subject to additional charges and are provided on a best-effort basis with no guarantee of recovery.
Optional Data Services
Prestige Computers offers optional professional data services, including:
- Full system backups prior to work
- Data migration to a new drive or system
- Recovery attempts on damaged or corrupted drives
These services are quoted separately and may require additional time depending on the size and condition of the drive.